Request a refund:
Situations as below can get full refunded:
have quality problems or broken, pls sent us pictures or any evidence.
- did not receive your package: we will help you track the package at first. If it is confirmed that the package has been lost, we will refund the full amount for you.
- Some products have not enough quantity: we will refund you the missing products in full.
Situations as below can not get refund:
- Don’t like the products received, please refer to return pollicy.
- The wrong size or color was selected, please refer to return pollicy.
- The delivery address is not accurately provided by the customer.
- The consignee’s phone is always unanswered, and cannot get in touch via email, phone, social media, etc.
- The customer’s failure to cooperate with customs clearance causes the package to be destroyed by the customs.
•The customer requested that the package be placed in the garage or outside the door, causing the package to be lost.
Return Policy:
You have 7 days from the date of delivery to return your item, whether buyers don’t like it or something is defective, all apply to this clause:
Returns are refunded via store credit by Magicmae, shipping cost is nonrefundable. Returns are processed within 5-7 business days after your item(s) are delivered to us.
Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.
All items must be unworn, unaltered, and unwashed .Valid returns assumes that the goods have not been used, are in the same condition as when you received them, and all labels and price tags should still be attached. Goods with traces of make-up etc are not considered to be in original condition and cannot therefore be returned. No exchange or return on promotional items or items on sale.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
We will charge 30% handling fee and restocking fee, shipping fee is unrefundable, the amount we refund is in form of Coupon. Please be aware of that! Thank you for your support!